The Promise

A written list of what you can expect from every stay on our platform — and what we owe you if we fall short. Worth more than a "trust us."

What We Owe You

Transparent Pricing
Every fee shown upfront before you book. No resort fees, no booking fees, no service fee added at checkout — just rent, the cleaning fee, and applicable taxes.
Photo-Verified Cleaning
Every home is cleaned between stays by a vetted team. Our turnover staff photo-verify 40 checkpoints before a home is released back for booking.
24/7 Real Humans
A U.S. phone line — not a chatbot — answered in under two minutes, any hour, any day.
Automatic Refunds
Cancel within the free window and your refund lands on the same card within 24 hours. No phone-tag, no waiting periods.
Backup Home Guarantee
If a home ever becomes unavailable inside 48 hours of check-in, we re-book you into a comparable home in the same neighborhood or refund plus a travel credit.
No Surprise Photos
Listing photography is inspected for accuracy. If a home looks materially different from the listing, you get your first night free.

Need Help With an Active Stay?

Reach a real person trained for your city — not a chatbot, not an overseas queue.